Shipping Guide

Order Processing

Orders are processed during standard business hours, Monday to Friday, excluding holidays.

• In-stock items are typically processed within standard business timelines
• Orders placed early in the day may ship the same business day
• Custom, configured, or non-stock items may require additional lead time

Expedited processing may be available for urgent or production-critical requirements.

Shipping Options

We use trusted carriers such as:

• FedEx
• DHL
• Other approved carriers when required

Available shipping methods may include:

• FedEx Domestic Ground — standard shipping within Canada
• FedEx Standard Overnight — optional, based on location
• Expedited or priority shipping using DHL or alternative carriers

Shipping method is selected based on destination, urgency, and service availability.

Shipping Time (Estimated)

Free Shipping (Canada Only)

Free Shipping on orders of US$75 and above

• Applies to FedEx Domestic Ground shipping within Canada
• Valid for eligible products and destinations only
• May exclude oversized, heavy, custom, or special-order items

Faster options such as overnight or express delivery are available at additional cost.

International Shipping

For international orders:

• Duties, taxes, and import fees are the responsibility of the recipient
• Customers are responsible for customs clearance and compliance
• Additional documentation may be required depending on destination

Our team can assist with documentation to help streamline international shipments.

Warehouse Fulfillment

Orders may ship from:

• Our warehouse in Montreal, Canada
• Other approved fulfillment locations, depending on availability

Items within the same order may ship separately to ensure faster delivery.

Risk of Loss

Customers should inspect shipments promptly upon delivery. In the case of lost shipments or damage, a claim will need to be filed with the carrier.

Damaged, Missing, or Delayed Shipments

Any damage, shortage, or discrepancy should be reported within 10 days of receipt.

Please include:

• Order number
• Photos of packaging and product
• Description of the issue

*Claims may require carrier review.

Returns & Exchanges (Canada Only)

30-Day Returns | 30-Day Exchange*

Applicable only under the following conditions:

• Valid for Connectivity products only
• Applies to items valued under US$900
• Available for orders within Canada only
• Subject to product condition and prior approval
• Customers are responsible for return shipping unless otherwise stated
• Returned items must be securely packaged
• Unauthorized or improperly packaged returns may be refused

Return Merchandise Authorization (RMA)

For approved RMA returns:

• Customers are responsible for return shipping
• ECI covers replacement shipping for confirmed defective products*
• Approved advance replacement shipments are made within two (2) working days

Important — Duties & Tariffs (International RMA)

For international shipments (including the USA):

• Duties, tariffs, and import taxes may be applied by local authorities
• These charges are the responsibility of the recipient unless otherwise agreed in writing
• Replacement shipments may be subject to additional import duties, even if replacing a defective unit

Customers are advised to work with their customs broker to minimize duplicate duties where possible.

Special Shipping Requests